Experience

One of Australia's leading gambling and entertainment companies undergoing significant digital and enterprise transformation. Led end-to-end delivery of multiple high-impact SaaS initiatives across HR, Finance, Procurement, Legal and Communications, while managing senior Level 3 operational support for the Oracle Fusion ERP ecosystem. Managed globally distributed teams across Australia, India, Singapore, the Philippines, Germany, and the US.

• Led delivery of enterprise-grade SaaS platforms including UKG Kronos, a new payroll system, and Staffbase, improving efficiency across 4,000+ users.
• Managed vendor selection end-to-end: RFI/RFPs, demos, scoring, and procurement negotiations.
• Developed business cases securing $900K+ in funding by clearly demonstrating ROI and risk mitigation.
• Oversaw a team of four Business Analysts in an $8M Oracle Fusion ERP program across HCM, Finance, and Procurement modules.
• Took on dual Delivery Lead and Scrum Master roles, facilitating agile ceremonies, managing Jira boards, and coordinating UAT and cutover.
• Developed the BA Community of Excellence, standardising analysis frameworks and mentoring 25+ Business Analysts.

One of Australia's leading life insurers, serving 1.2M+ customers. Led analysis and delivery for high-volume Advisor and Customer Portals serving 350,000+ policyholders in a strictly regulated financial environment.

• Led end-to-end delivery and technical analysis for Advisor and Customer Portals, aligning with regulatory standards and business objectives.
• Managed and mentored a team of three Business Analysts within a Scaled Agile Framework.
• Partnered with UI/UX designers to simplify user journeys and reduce friction across digital touchpoints.
• Supported delivery of new digital payment platforms, improving customer self-service functionality.
• Co-founded and led a Business Analysis Community of Practice, driving consistency and capability uplift.

Placed with ANZ Bank as part of a large-scale enterprise cloud transformation program migrating 3,000+ applications to AWS and GCP. Worked across four agile squads with teams distributed across Australia, India, and Malaysia.

• Led business and technical analysis for cloud migration, capturing requirements and process documentation for AWS and GCP transitions.
• Acted as Scrum Master for four agile squads, facilitating sprint ceremonies and managing team velocity.
• Developed detailed migration playbooks and runbooks for both AWS and GCP platforms.
• Created a centralised knowledge hub to improve onboarding and collaboration across squads.
• Mentored junior BAs and graduate consultants on agile practices and business process mapping.

An Australian energy retailer focused on electricity services for SMBs. Worked directly with the executive team to map core processes, identify revenue leakage, and deliver system enhancements in collaboration with external vendors.

• Led company-wide documentation of end-to-end business processes across all operational units, giving executives their first comprehensive view of operations and compliance gaps.
• Conducted as-is and to-be process mapping to identify inefficiencies, regulatory risks, and commercial opportunities.
• Acted as Delivery Lead for enhancements to the Agility CIS billing system, coordinating with New Zealand-based vendors.
• Delivered a new solar energy trading product for SMB customers within a 3-month timeframe, enabling entry into the Queensland market.

A global provider of security and sensing solutions, including fibre optic perimeter intrusion detection systems protecting borders, pipelines, and mining infrastructure. Embedded in the R&D team at the intersection of software engineering, compliance, and cybersecurity.

• Captured business and technical requirements for a fibre optic-based intrusion detection system integrated with external defence and control systems.
• Led functional, integration, and UAT testing to validate performance of AI/ML-driven detection algorithms under real-world conditions.
• Acted as Scrum Master using Azure DevOps for sprint planning and tracking.
• Designed and built an automated versioning tool in C#/MVVM, eliminating manual version updates across 6+ codebases.
• Developed automated unit testing frameworks to improve code quality and reduce regression test time by 50%.

Mentors postgraduate students across five specialised IT degrees (MIT, AI, Business Information Systems, Data Science, and Cyber Security) during their final semester Industry Experience capstone. Delivers hands-on instruction on practical BA techniques, Agile delivery frameworks, and architectural design of digital solutions.

Within the IT division, acted as a hands-on technical lead for operational intelligence and ITSM optimisation, bridging high-level analysis with deep-tier technical support.

• Core member of the team responsible for the PoC and implementation of Splunk as the university's primary Operational Intelligence tool.
• Built automated dashboards for senior leadership within BMC Helix ITSM, upskilling managers on data-driven performance monitoring.
• Led automation of manual workflows within the Student Complaint and Issue Resolution Service Desk.

Worked on Yardi's flagship property management ERP, building custom Tenant and Broker portals from scratch using .NET and SQL, integrating front-end interfaces with the core ERP to automate leasing and data management.